The Rozum Café support team provides you with quick and qualified help whenever you need it, 24/7. We put our hearts into the robot baristas, and we want you to get the most out of your modern robotic cafe.
OUR SUPPORT TEAM GUIDES YOU THROUGH:
Installation and setup
Installation, setup, and thorough testing of your robot barista and coffee station takes up to 5 days. During this time, we can provide a training course covering technical check-ups and servicing. The training program will help you get to know the equipment better, and afterwards you'll be able to service it on your own. Become a techie with us!
The daily cleaning & maintenance service at the Rozum Café doesn't require high technical expertise. You get a user-friendly guide that will help you maintain the cafe easily and quickly by yourself. And if cleaning just isn't your thing, you can appoint a service manager to take care of it for you. In one day, your service manager can service up to five cafes. In case of questions, your service manager can contact our support team anytime to clarify any issues.
The robot barista can work non-stop for 35,000 hours, i.e. 4 years. However, it is not immune to poor maintenance or misuse. The robot cafe comes with a one-year warranty protecting your investment from any technical or software issues. In case of a breakdown, we provide a rapid fault diagnosis. If recovery demands spare parts, the delivery follows within the next two weeks. You can extend your warranty period for additional year for extra 10% of the robot cafe's cost. Just so you know, the warranty does not cover apocalypses.
Do you want to make some changes to your cafe? Maybe extend the menu or add new service options? Add one more robot barista to create a robot dream team? Just ask. Our support team will estimate the time and resources necessary to modify your Rozum Café
robotic business - human support
The Rozum Café is a solution backed by our team's deep expertise, research, innovative ideas, and strong dedication. We built it to make owning a profitable robotic business simple for anyone, regardless of their technical background.